Return & Refund Policy – EASTON WAY LLC

At EASTON WAY LLC, we are dedicated to ensuring customer satisfaction by providing a clear and fair return and refund process. This policy explains how returns, refunds, and exchanges are handled in accordance with U.S. e-commerce standards.

1. Returns & Refund Requests

Customers may request a return or refund for eligible items.
All requests must follow the procedures outlined in this policy.

2. Eligibility for Returns & Refunds

To qualify for a refund:

  • Items must be unused, in original condition, and in original packaging.

  • Return requests must be submitted within 21 days of delivery.

  • Proof of purchase (invoice or order number) is required.

3. Non-Refundable Items

The following are not eligible for return or refund:

  • Items damaged due to misuse or improper handling

  • Items returned after the allowed return period

  • Custom-made or personalized items, as they cannot be resold

4. Refund Process

  • Returned items are inspected upon receipt.

  • We will notify you regarding approval or rejection of the refund.

  • Approved refunds are processed promptly.

5. Refund Method

Refunds are issued to the original payment method used at checkout.
Depending on your payment provider, it may take 5–7 business days to appear in your account.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact our support team immediately.
We will provide instructions for a return or replacement at no cost to you.

7. Order Cancellations

  • Orders can be canceled before shipping.

  • Once shipped, the return and refund process applies.

8. Shipping & Return Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees (if any) are non-refundable.

9. Customer Support

For assistance with returns or refunds, contact us:

📧 Email: support@eastonway.shop
📞 Phone: +1 (270) 506-2559
Hours: Monday – Friday, 9:00 AM – 5:00 PM

10. Updates to This Policy

EASTON WAY LLC may update this policy periodically.
Any changes will be posted on this page with a revised effective date.

11. Return Address

📍 EASTON WAY LLC
408 LOUISIANA BLVD NE
ALBUQUERQUE, NM 87108
United States